When it comes to shopping online it can be a headache when things do not go right. The website is faulty, your package has been damaged, you didn't receive what you ordered - it could be anything but the worst thing is when you contact the company via the website you either get a standard template message or no reply what so ever. You ever had these problems ? I know I have & it can be a nightmare but rarely do I get an company that I'm thrilled with the customer service that I would blog about it.
My mum uses White Glo toothpaste which is an Australian based brand - the toothpastes are available in Boots and I have heard good thing about them.
Two weeks ago I was asked by my mum to see if I could find teeth whitening by White Glo, it's currently not available in Boots so you have to order from the website . Not a problem. If paypal is available that is how I chose to pay but I was hitting a problem with the paypal so I contacted them ( keep in mind Australian time is further ahead than the UK ) within minutes I got a template email that gave me a 10% discount for contacting them - nice touch there.
I got a reply later the same day from a customer assistant named Jeffrey informing me that they had resolved the paypal issue so off I continued but I kept getting an error, once again I contacted Jeffrey and White Glo once again went and investigated the issue, there was something on my end that was preventing the paypal so I decided to use my card directly.
It worked and Jeffrey was so helpful and fast with responses to me I was more than happy to be a international White Glo customer.
For all my trouble he threw in some extra goodies that I was more than grateful about. - Doubt my mum will give those to me for my headache haha
Yet the customer service I received I've never had from any U.K. companies I've had issues with -TAKE NOTE*
If you would like to check out the White Glo website you may do so HERE!
p.s. I wasn't asked to do a review as they do not currently know of this blog.
† Mac Image is from Flickr
amazing products and i just love the way u wrote "mum" i imaging ur accent ~ i love that spice girl accent! is funny cause u look spanish kinda :)
ReplyDeletelet me know if the white glo system works for you pweety pleez !
ReplyDeletelove the new layout <3
@Glamorous Glory my mum loves White Glo. I think I need to start also. Awww, really? Some lady asked me that before but no spanish that I know of =) xo
ReplyDelete@mw Oh I think I'm going to invest in White Glo myself, I'm such a bad tea drinker eeeek when I do, I'll def be doing a review! & thanks babes xo
omg! wow, they gave you freebies just for contacting them. thats amazing! don't think that would ever happen with any UK company. xx
ReplyDeleteI LOVE it when you get good customer service - especially when they go out their way to make sure things get sorted :)
ReplyDeleteKaushal xx
@Naomi K ♥
ReplyDeleteGot a discount when I contacted them via the template email 10% which was a nice touch, the added extras was due to all the hassle I was going through ordering from them which was very sweet.
I've never had that with a UK company let alone such prompt response.
@Kaushal - BeautyFulfilled It's true, it makes you go back knowing that the company is truly about the customer it was such a pleasure and my mum loves their products so it was a nice touch =) xoxo
I already use the coffee and tea toohpaste already its great as im an avis tea drinker...nice to know there is still such a thing as good customer service! x
ReplyDeleteI love it when u get good customer,we rarely get that *first class* service this side hehe Cant wait for review hun,I eat too many sweeties&cakes
ReplyDelete