Glowing Customer Service

Thursday, February 17, 2011



When it comes to shopping online it can be a headache when things do not go right. The website is faulty, your package has been damaged, you didn't receive what you ordered - it could be anything but the worst thing is when you contact the company via the website you either get a standard template message or no reply what so ever. You ever had these problems ? I know I have & it can be a nightmare but rarely do I get an company that I'm thrilled with the customer service that I would blog about it.

My mum uses White Glo toothpaste which is an Australian based brand - the toothpastes are available in Boots and I have heard good thing about them.

Two weeks ago I was asked by my mum to see if I could find teeth whitening by White Glo, it's currently not available in Boots so you have to order from the website . Not a problem. If paypal is available that is how I chose to pay but I was hitting a problem with the paypal so I contacted them ( keep in mind Australian time is further ahead than the UK ) within minutes I got a template email that gave me a 10% discount for contacting them - nice touch there.

I got a reply later the same day from a customer assistant named Jeffrey informing me that they had resolved the paypal issue so off I continued but I kept getting an error, once again I contacted Jeffrey and White Glo once again went and investigated the issue, there was something on my end that was preventing the paypal so I decided to use my card directly.

It worked and Jeffrey was so helpful and fast with responses to me I was more than happy to be a international White Glo customer.

For all my trouble he threw in some extra goodies that I was more than grateful about. - Doubt my mum will give those to me for my headache haha



Yet the customer service I received I've never had from any U.K. companies I've had issues with -TAKE NOTE*

If you would like to check out the White Glo website you may do so HERE!




Thanks White Glo


p.s. I wasn't asked to do a review as they do not currently know of this blog.



† Mac Image is from Flickr

8 Comments so far to 'Glowing Customer Service'

  1. amazing products and i just love the way u wrote "mum" i imaging ur accent ~ i love that spice girl accent! is funny cause u look spanish kinda :)

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  2. let me know if the white glo system works for you pweety pleez !
    love the new layout <3

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  3. @Glamorous Glory my mum loves White Glo. I think I need to start also. Awww, really? Some lady asked me that before but no spanish that I know of =) xo


    @mw Oh I think I'm going to invest in White Glo myself, I'm such a bad tea drinker eeeek when I do, I'll def be doing a review! & thanks babes xo

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  4. omg! wow, they gave you freebies just for contacting them. thats amazing! don't think that would ever happen with any UK company. xx

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  5. I LOVE it when you get good customer service - especially when they go out their way to make sure things get sorted :)

    Kaushal xx

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  6. @Naomi K ♥
    Got a discount when I contacted them via the template email 10% which was a nice touch, the added extras was due to all the hassle I was going through ordering from them which was very sweet.

    I've never had that with a UK company let alone such prompt response.

    @Kaushal - BeautyFulfilled It's true, it makes you go back knowing that the company is truly about the customer it was such a pleasure and my mum loves their products so it was a nice touch =) xoxo

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  7. I already use the coffee and tea toohpaste already its great as im an avis tea drinker...nice to know there is still such a thing as good customer service! x

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  8. I love it when u get good customer,we rarely get that *first class* service this side hehe Cant wait for review hun,I eat too many sweeties&cakes

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